Listen To Sue Dealing with Phone Calls!……………..
‘Too many Cold Calls on the telephone’
I am feeling…..Irritation / Distraction / Annoyance
Step 1. (How I would like to feel………..)
Calm / ¬†Patient / Nonchalant
Step 2. (Quality Questions for self…)
Is it worth getting worked up about?
How can I be aware of which call is a cold call?
What will be my automatic response?
Step 3. (Practical steps leading to Positive Results…)
Work out an automatic response, so you are ready when they come.
Get ‘caller id’ on your phone.
Accept that this is some individuals way of earning a living.