‘Ringing up a supplier (in my case Virgin), on an 0845 no, so already you are trying to keep it short, then it being answered by a foreign person, who always starts by asking how your day is! Then not understanding your enquiry! Guaranteed to get you reaching for the brandy bottle!’
I am feeling…..Frustrated / Irritated / Time wasting
Step 1. (How I would like to feel…)
Cordial / Efficient / Patient
Step 2. (Quality Questions for self…)
Am I expecting anything else? (fantasy)
Can I cut to the chase earlier in the conversation?
Step 3. (Practical steps leading to Positive Results…)
See this type of conversation as part of your remit and exercise patience and acceptance as it’s something you cannot change.
Let go of the angst you feel towards the person on the other end of the phone, they are following a script!