Listen To Sue On Frustration
‘The car has broken down and I’m due at a business meeting in 30 minutes!
I am feeling…..Frustrated / Inadequate / Unprofessional
Step 1.(How I would like to feel………..)
Clear Headed / Efficient / Proactive
Step 2.(Quality Questions for self…)
How is this going to affect my day?
How can I get where I want to go?
What can I do to turn the situation around?
Step 3.(Practical steps leading to Positive Results…)
Stay calm and focussed knowing you can create a plan.
Make a phone ahead to the person who is expecting you
Call RAC, AA, Mechanic.
Rearrange appointments accordingly.
Look up public transport or call a Taxi .