Listen To Sue With A Broken Phone
‘I’m sat at home and my mobile phone has stopped working.’
I am feeling…..Cut off/Irritated / Isolated
Step 1.(How I would like to feel………..)
Connected / Proactive / Resourceful
Step 2.(Quality Questions for self…)
How can I resolve this problem?
Have I got alternative communication?
How can I best make use of my time?
Step 3.(Practical steps leading to Positive Results…)
Decide to do something about the situation
Ask around for a spare handset or contact a supplier.
Have a pre-stored list of your mobile numbers on separate listing (pc).
Have an old handset available.